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South Coast Mum
Founder
FAQ
Shop
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Story
Impact
Founder
FAQ
Good to know
Frequently asked.
The practical stuff, answered.
The Bags
Where are the bags made?
Every bag is handmade in India by DWIJ — a fair-trade, female-led manufacturer founded by Soumya. 95% of the staff are female, there's no sweatshop, and everyone is paid above minimum wage while learning valuable skills.
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How are they sustainable?
We use recycled post-industrial denim and cotton. Packaging is acid-free tissue paper, craft stickers, and 100% recycled bags that are also carbon neutral. We produce in small runs to avoid waste.
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Bag care guide
Store your bag in a dry place.
Wipe it with a damp cloth for regular maintenance.
Spills and stains must be cleaned immediately.
Gentle hand wash using mild soap and cold water is recommended.
Do not soak and air dry it in the shade.
If the bag gets wet in rain or while cleaning, air dry it completely before using it to carry any papers, tech gadgets, or valuable accessories.
A quick round of ironing can give it a brand-new appearance.
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The Cause
Which charities do you support?
We partner with UK-registered charities that work directly with families experiencing hidden homelessness — temporary housing, sofa-surfing, and vehicle-dwelling situations. Current partners are listed on our Impact page and updated quarterly.
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How much goes to charity?
10% of overall profits goes to our charity partners. We publish our quarterly contribution on the Impact page so you can see exactly where the money went.
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Shipping & Returns
Shipping information
Each bag is packed by hand and dispatched within 3–4 working days, then sent with tracked Royal Mail (5–7 working days in total for Tracked 48). We currently ship within the UK only.
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Returns
Unused bags can be returned within 30 days for a full refund. Just email southcoastmum@gmail.com and we'll send a prepaid label.
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Something we haven't answered?
southcoastmum@gmail.com